Refunds & Returns

Return Window
We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

To be eligible, items must be in their original condition—unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is required.

Order Cancellations
Orders can be canceled within 1 hour of placement. After that, you’ll need to wait for the item to arrive and follow our return process for a refund.

Return Shipping Costs
Return shipping costs are the responsibility of the customer.

To initiate a return, contact us at info@trysnolara.com.

Incorrect Shipping Address
Refunds will not be issued for orders with address errors reported after the order has been fulfilled.

Damages & Issues

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you’re unsure about your item’s eligibility, feel free to contact us.

Exchanges

We recommend placing a new order for the item you want, and returning the original item. Once your return is accepted, you can complete the new purchase.

EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unused, in their original condition, and include all tags and packaging.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process the refund.

If it’s been more than 15 business days since approval and you haven’t received your refund, contact us at support@trysnolara.com.